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IT IS IMPORTANT THAT YOU READ THESE BOOKING CONDITIONS PRIOR TO MAKING YOUR BOOKING AS THEY WILL FORM THE BASIS OF YOUR CONTRACT WITH US:
The following conditions form the basis of the contract between you and Allbury Travel Group (trading as Sky Holidays) and will be subject to English Law and jurisdiction. You may however choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so. We currently hold ATOL No 324 issued by the Civil Aviation Authority, which provides for your protection in the unlikely event of our insolvency. The CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advanced booking. For further information; visit the ATOL website at www.atol.org.uk. Sky Holidays is a trading name of Allbury Travel Group Ltd registered in England No. 1073441.
1. Our Agreement With You
When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. You will also become directly responsible for the payment of the total holiday price and if applicable and appropriate, any cancellation charges. A contract will exist as soon as we issue our confirmation invoice. This contract is made on the terms of these booking conditions which are governed by English Law and we both agree to submit to the jurisdiction of the English Courts. You may however choose the law & jurisdiction of Scotland or Northern Ireland if you wish to do so. We will only accept bookings if the lead name of the booking is over 18 years of age. Written consent from parent / legal guardian is required for any travellers under the age of 18 who are travelling without their parents or legal guardians.
2. Your Holiday Price
When you make your booking you must pay a deposit of £90 per person. If you take advantage of our low deposit, a deposit of £30 per person is payable at the time of booking. The balance of the deposit £60 per person is payable by the 15th December 2006. The balance of the price of your travel arrangements must be paid at least eight weeks before your departure date. If the deposit and/or balance are not paid on time, we shall cancel your travel arrangements and retain your deposit if applicable. Please note: In the event of any conflict between the price given on our website, or any late availability offers, the price given in the brochure containing the holiday you have chosen will prevail.
Surcharges
Please note that the price of your travel arrangements can be varied due to changes in: transportation costs e.g. fuel, scheduled airfares, and any other airline surcharges which are part of the contract between airlines (and their agents) and the tour operator/organiser, Government action such as increases in VAT or any other Government imposed increases, currency in relation to adverse exchange rate variations. In the case of any small variation, an amount equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges, will be absorbed or retained. For larger variations this 2% will still be absorbed for increases but not retained from refunds. In either case there will be an administration charge of £1.00 per person together with an amount to cover agents’ commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you may cancel your travel arrangements and receive a full refund of all monies paid, except for any amendment charges. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your surcharge notification. Whether you cancel or not you will also be entitled, on the terms set out in respect of major changes paragraph 6 below to accept an offer of alternative travel arrangements from us if we are able to do so and compensation as set out below. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place. Please note that once booked, your holiday price is subject to paragraph 22 below (systems errors). The price of your travel arrangements was calculated using exchange rates quoted in the Financial Times Guide to World Currencies on 02/09/2007 $2.02, euro 1.48.
Late Bookings
For Reservations made within eight weeks of departure immediate payment of the total holiday cost is required and subsequent cancellation by you will result in cancellation charges as outlined in point 4, ‘IF YOU CANCEL YOUR HOLIDAY’. If you are booking a late availability holiday the special offers contained in this brochure will not be applicable. Late bookings may be subject to a late booking fee if booked within 56 days of departure and will be advised at the time of booking, if applicable.
Payment
In the event that Sky Holidays do not receive the balance of the holiday cost from the client by the designated date, the deposit and the insurance premium will be forfeited forthwith and the holiday arrangements will be cancelled. No person will be allowed to travel unless the company have received cleared funds, or evidence of cleared funds, prior to your date of departure. Please note that if we do not receive full payment eight weeks before departure we reserve the right to cancel the holiday and you will be responsible for the cost of any cancellation charges levied as specified in Condition 4. Please note: Your booking may incur a credit charge of 2.5% which will be notified at the time of booking
Important Note:
UNLESS SPECIAL NOTIFICATION OF ALTERNATIVE HOLIDAY INSURANCE ARRANGEMENTS IS GIVEN AT THE TIME OF BOOKING, THE PREMIUM MUST ALSO BE SENT WITH YOUR DEPOSIT IF ADVANCE BOOKING OR WITH FULL PAYMENT IF LATE BOOKING.
3. If You Change Your Booking
If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Please note that it is not possible to change your holiday from one season to another, for example, you cannot change a 2007 holiday for a 2008 holiday. In addition, you may not change from a holiday featured in any Sky Holidays brochure to one of our late availability or any other special offer holidays or to any holiday which is only advertised on our website. Such alterations will be considered cancellations. Any request for changes to be made must be in writing from the person who made the booking. You will be asked to pay an administration charge, these are detailed below, and any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Note: Certain travel arrangements (e.g. Apex tickets) cannot be changed after a reservation has been made and any alteration request will incur a 100% cancellation charge. For scheduled flights, name changes must be notified to us at least 35 days before the departure date and a fee of £25.00 per name change will be charged. Any amendments to names within 35 days of the departure date (for scheduled flights) will mean that the flight will have to be cancelled and re-booked and appropriate cancellation charges will apply (please refer to condition 4). Please note that some scheduled carriers will not accept any name changes regardless of whether these are requested outside of 35 days. Charges for alterations will apply as follows: If you make any alteration to your holiday after we have confirmed your booking, other than increasing the numbers in your party or adding a service to your booking, an amendment fee of £25.00 per person named on the booking will be charged. For changes within 8 weeks of the departure date, other than a name change, you will be liable to pay cancellation charges (please refer to condition 4). Name changes will be accepted up to 3 weeks before your departure date and a charge of £25.00 will be applicable for each name change. A charge of £50.00 will be levied where name changes are made within 3 weeks of the departure date, plus any applicable ticket on departure charge. This includes changing a name from your maiden name to your married name. If the holiday price depends on the number of persons booked into an accommodation and you wish to change that number of persons, the price will be calculated on the basis of the new party size. Any increase in price per person as a result of part cancellation is not a cancellation charge. It is a price adjustment resulting from the amendment to the number of persons travelling.
Important Note:
ALL AMENDMENTS MUST BE CONFIRMED IN WRITING BY FAX, E-MAIL OR POST BY THE LEAD NAME ON THE BOOKING. IF A FAX/E-MAIL IS USED AS THE APPROPRIATE METHOD OF CANCELLATION, YOU ARE ADVISED TO KEEP A COPY OF THE FAX/E-MAIL CONFIRMATION AS THIS MAY BE REQUIRED FOR PROOF IN THE UNLIKELY EVENT OF ANY DISCREPANCIES.
4. If You Cancel Your Holiday
You may cancel your travel arrangements at any time. Your travel arrangements may not be cancelled by anyone else in your party unless we have express written permission from you to do so. All cancellations must be notified to our office in writing by the lead name on the booking and should be marked ‘URGENT – CANCELLATION NOTIFICATION’. Cancellations can also be made by fax/e-mail by you and must be marked the same way. Once again, we would advise you to keep a copy of the fax/e-mail confirmation for your own purposes. The effective date of cancellation will be when the notification is received by Sky Holidays. Since we incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges up to the maximum shown in the table below. Please note: We cannot give you a refund until such time as your travel documentation and air tickets are returned by you.
Holiday notification of cancellation and charges (table1)
| Notification Period |
Cancellation Charge |
| 56 days or more |
Loss of deposit |
| 29 days or more |
40% holiday cost* or the deposit if more |
| 14 days or more |
60% holiday cost* or the deposit if more |
| 7 or more |
80% holiday cost* or the deposit if more |
| 6 days or less |
100% of holiday cost* |
* ‘Holiday cost’ does not include insurance premiums and any handling/amendment fee or other costs paid if you change your booking which are not refundable in the event of your cancellation.
Please Note:
Cancellation terms & charges will apply where you wish to cancel due to inclement weather conditions at your chosen destination. If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. Any insurance premium paid to us is non-refundable in the event that you cancel your travel arrangements. Please also refer to flight only bookings, paragraph 24. Please note: We cannot give you a refund until such time as your travel documentation and our tickets are returned by you.
5. Your Responsibilities
(a) You must ensure that you and the rest of your party have valid passports and appropriate visas. (b) You should check what vaccinations are required for your chosen destination with your doctor. Vaccination information given in our brochure is correct at the time of going to print but may be subject to change & should be used as a guideline only. (c) Airline regulations state that women who are 28 weeks or more into pregnancy at the time of return travel must have a doctor’s certification stating that they are fit to travel. Normally, permission to travel is refused after 32 weeks. We can only accept your booking upon the clear understanding that we cannot be liable if any airline refuses to accept you or any member of your party as a passenger for this reason. (d) You must be responsible for the behaviour of yourself and your party. (Please refer to condition 9). (e) You must tell us if you have an existing medical problem or disability that may require assistance before you book your holiday. We may refuse to accept physically disabled customers or customers confined to a wheelchair who do not tell us before they book, or if we feel the holiday you choose is not suitable for you without a suitably qualified travelling companion. (Please refer to condition 19).
6. If We Change or Cancel Your Holiday
It is unlikely that we will have to make any changes to your travel arrangements, but we do plan the arrangements many months in advance. Occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you of them at the earliest possible date. If we make a major change, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us, if available. If it is necessary to cancel your travel arrangements, we will pay to you compensation as set out in this clause. We also reserve the right to cancel your travel arrangements. For example, if the minimum number of clients required for a particular travel arrangement is not reached, we may have to cancel it. However, we will endeavour not to cancel your travel arrangements, except for reasons of force majeure or failure by you to pay the final balance. Please note that carriers such as airlines used in the brochure may be subject to change. Such a change is deemed to be a minor change. Other examples of minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same standard or higher within the same resort area, or a change of departure airport to one within the same region. If we make a major change to your holiday, we will inform you as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements from us if available or cancelling your booked holiday and receiving a full refund of all monies paid. If the alternative arrangements selected are of a lower price than those originally confirmed, the difference will (if already paid) be refunded to you. If the alternative is more expensive you must pay the difference in price. If you accept the alternative arrangements, the contract between us will be varied to incorporate the new arrangements. In all cases, except where the major change arises due to reasons of force majeure, we will pay compensation as detailed below.
Holiday notification of cancellation and charges (table2)
| Notification Period |
Cancellation Charge |
| 56 days and over |
nil |
| between 56 to 28 days |
£10.00 |
| between 27 to 14 days |
£20.00 |
| 13 and 1 day or notice in resort |
£30.00 |
Major changes may include the following:
We need to change your flight departure time by over 12 hours
We have to change your accommodation to that of a lower rating/classification
We have to change your holiday to a different country or different area of the same country
Change of UK departure airport except changes between London airports i.e. Gatwick, Heathrow, Luton or Stansted. Please note: A change of arrival airport of flight operating with a stop over at another airport does not constitute a major change. No claim for additional expenses or other compensation will be considered. For example, if you decide to cancel your travel arrangements instead of accepting the alternative we have offered and you then book a more expensive holiday, we would not consider any claim for the difference in price you have paid. Please also refer to flight only bookings, paragraph 24.
Important Notice:
Compensation payments do not apply to circumstances beyond our control (force majeure). We can cancel your holiday in the following circumstances: war, threat of war, riots, civil strife or terrorist activity, industrial disputes, natural or nuclear disasters, fire, technical problems with transport, go slow, airport closures, bad weather conditions and similar events beyond our control.
7. Changes After the Start of Your Holiday
Very occasionally we have to change your holiday arrangements after you arrive in the resort. If we do this, we will try to place you in accommodation of the same or higher standard in the same or similar resort. We will pay you compensation according to the scale shown in section 6 only if the change constitutes a major change as specified. You have no right to cancel your booking after you have left for your holiday if we offer you a suitable alternative.
8. Our Liability to You
(i) We accept responsibility for ensuring that your travel arrangements, which you book with us, are supplied as described in this brochure. If any part of your travel arrangements are not provided as promised, we will pay you appropriate compensation if this has affected the enjoyment of your holiday. We accept responsibility for the acts and/or omissions of our employees, agents and suppliers except where they lead to death, injury or illness. Our liability in all cases shall be limited to a maximum of £5,000. (ii) We accept responsibility for death, injury or illness caused by the negligent acts and/or omissions of our employees or agents, our suppliers and sub-contractors, whilst acting within the scope of or in the course of their employment in the provision of your contracted travel arrangements. We will accordingly pay to you such damages as might have been awarded in such circumstances under English Law. We cannot accept liability in the following circumstances: A If you or any member of your party is at fault. B If the failure is the fault of someone else not connected with providing the services that make up the holiday that we have confirmed to you. C Any unusual or unexpected circumstances beyond our control, which we could not have avoided, even if we had used all possible care. D Any event that the service supplier or we could not help, expect, or prevent. (iii) We will of course use our best endeavours to offer our assistance if you suffer difficulty whilst on holiday. If you, or any member of your party, suffer illness, personal injury or death, through no fault of your own, during your holiday which arises out of an activity which is not part of the holiday arrangement, we will help you organise any claim you may have against anyone else. The extent of our assistance in this respect may include the provision of translation services, communicating with authorities and others in foreign resorts and recommending foreign lawyers if this is appropriate. We will not pay more than £5,000 for your booking. We cannot accept liability for any payment unless you have told us within 90 days of the incident that you want to make a claim and we have given our written permission. We may ask you to pay back any payment we have made if you make a successful claim against the other person or you have suitable legal indemnity insurance. If our suppliers can exclude or limit liability under any international convention, we will rely on that exclusion or limitation. (iv) Conditions of carriage. The Contractual terms of the companies that provide the transportation for your travel arrangements will apply to this contract. These may contain terms, which affect your rights to compensation. You may ask for copies of the relevant conditions of carriage from our offices. This brochure is our responsibility, as your tour operator. It is not issued on behalf of, and does not commit the airlines or carriers mentioned herein or any airline or carrier whose services are used in the course of your travel arrangements. Please note that in accordance with Air Navigation Orders in order to qualify for infant status, a child must be less than 2 years of age on the date of its return flight. (v) Conventions governing international travel. The amount of compensation to which you are entitled will be limited by: (a) The contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and The (b) Montreal & Warsaw Conventions in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail & the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury or loss of damage to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these conventions. You can ask for copies of the transport companies’ contractual terms, or the international conventions, from our Customer Services department at Castle House, 21 Station Road, New Barnet, Herts, EN5 1PA. Tel: 0871 226 7835
9. Behaviour
If you are prevented from utilising your aircraft seat and/or booked accommodation because of the opinion of a person in authority (e.g. police, security person, aircraft pilot or accommodation proprietor), or you appear to be unfit for travel or likely to cause disturbances or discomfort to other persons whether due to alcohol consumption, misuse of drugs or general misbehaviour our responsibility for your journey/accommodation ceases. Full cancellation charges will apply (if applicable) and any extra costs incurred in making alternative arrangements will be payable by you. Furthermore our liability towards you will cease in the event that you or your party causes any damage/ disturbance/ discomfort for any reason, whilst staying in your resort. This may also lead to your eviction from the accommodation. Our contract with you will be deemed terminated and we will have no further obligation to assist you with alternative arrangements.
10. Flight Delays
Unfortunately there are occasions when, for reasons beyond our control, your flight may be delayed. Although we can accept no liability for any delays, we will do our best to provide the following services in the event of a delay.
| Delay |
Service Offered |
| 4 - 6 Hours |
Light Refreshments |
| 6 - 10 |
Main Meal |
For delays over 10 hours a decision will be made in liaison with the airline concerned as to what provisions will be made for your comfort. Please remember that it may be possible to make an insurance claim for any flight delays. If you have chosen to purchase our insurance policy, you will be offered compensation for delays of more than 12 hours. If you have not purchased our insurance, it is your responsibility to ensure that you are fully protected against flight delays. We cannot accept any liability for any payment you have to make unless we have given our permission beforehand, or for any time lost on your holiday as a result of any delay. Under EU law you have rights in some circumstances to a refund and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. However, reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in clause 6 (If we change or cancel your holiday). If any payments to you are due from us, any payment made to you by the airline will be deducted from this amount. If your airline does not comply with these rules you should complain to the Air Transport Users Council on 020 7240 6061 or visit www.auc.org.uk
11. If Anything Goes Wrong
If you have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier) and our resort representative immediately, who will endeavour to put things right. Before complaining, please consider whether you have taken into account our ‘What You Need to Know’ section. Your complaint will be recorded on a Customer Service Report Form, which will be given to you by our Representative. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services Department at Sky Holidays, Castle House, 21 Station Road, New Barnet, Herts, EN5 1PA, giving your booking reference & all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. It is strongly suggested that you communicate any complaint to the supplier of the services in question as well as to our representative without delay and complete a Customer Services Report form whilst in resort. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract. Please note that under article 15(9) - The Package Travel Regulations 1992, you have an obligation to make your complaint known in resort to our local representative. The Directive states the following: “the consumer must communicate any failure in the performance of a contract which he perceives to the supplier of the services concerned & to the organiser and/or retailer in writing or any other appropriate form at the earliest opportunity”.
12. Ticket Conditions
Your tickets will be issued and sent to you within 14 days of your departure. We are unable to issue tickets any sooner. Any bookings made within 14 days of departure will automatically be issued at the airport on departure. When you travel by air, sea or land, the conditions of carriage of that airline/boat/coach company apply, some of which limit or exclude liability for certain events. These conditions are the subject of international agreements between countries and will be made available for inspection at the offices of Sky Holidays; copies will be available on request. We will not be responsible if you arrive late for the specified check in time or for the flight nor can we accept any responsibility for any loss by you for your holiday travel tickets, vouchers or coupons. A charge of £5 per person (to a maximum of £25 per booking) will be made for ticket re-issue. This would take effect where your ticket was either lost or misplaced, but not for any name changes. Where your ticket needs to be amended for any name changes you will be charged in accordance with condition 3. It is imperative and a strict condition of booking that you confirm your inbound flight details not more than 48 hours and not less than 12 hours prior to your previously notified flight time (*72 hours if the reconfirmation period falls over a public holiday). This can be done with the local office noted on your itinerary, or our Head Office in London. We can accept no liability for clients who fail to comply with this condition &, due to flight change, miss their return flight. The times quoted on your documentation are local times. It is important that passengers check-in at least 2-3 hours before the flight departure time. If your outbound journey is not utilised the inbound reservation is automatically cancelled. Important Note: Council Regulation (EC) No 202/97 applies to air carriers granted an operating licence in a Member state of the European Community. For such carriers, there is no limitation on the damages that may be claimed if a passenger sustains death or bodily injury by accident whilst on board or in the process of embarking on or disembarking from its aircraft. Such carriers shall not be liable to pay more than the equivalent in local currency of 100,000 SDR if the carrier proves that he and his agents took the necessary measures to avoid the accident or that it was impossible for him or them to take such measures. However, the carrier may be exonerated wholly or partly from liability by any negligence of the passenger, which causes or contributes to the accident in accordance with applicable law. In the event of death an initial payment shall not be less than the local currency equivalent of 15,000 SDR. Carrier reserves the right to reclaim such payment(s) in the event that the payee has been incorrectly identified or the payment(s) exceed carrier’s liability because of the negligence of the payee or the passenger. Carriers are insured according to conditions governing their operating licence. For full information see individual carrier’s conditions of carriage.
13. Your Accommodation
The self-catering or hotel provided is only for the use of passengers shown on the confirmation invoice as confirmed by us. Sub-letting, sharing or assigning the accommodation is prohibited, as are overnight guests. You are responsible for damage caused to accommodation by you or a member of your party. The Company has no control over the behaviour of persons visiting or residing at your hotel/self-catering complex and it cannot accept responsibility for their acts and/or inconvenience caused to you as a result of their behaviour. Whilst we will request an extra bed in a two person accommodation for a third person to share, if required by you, & where provided for in this brochure offer the third person a reduction from the basic price, you may find space limited. We are unable to accept liability or responsibility should you then consider the accommodation to be overcrowded. You should also bear in mind that additional beds are camp beds or folding type sofa beds. Those of you who are single travellers, or who wish to occupy accommodation with fewer people than the number shown on the price panel may feel that the cost per person of your holiday appears higher than it should be. The reason for this supplement is that our contract with the owners is based on a price per room while our holidays are sold per person, including flights and other elements. Therefore the price for a lone traveller includes the entire room cost. This applies both to single rooms in hotels and self-catering units, where for example, three people may want to occupy accommodation usually sold for four and priced accordingly. We do not make any additional or excessive profits from these sales; the prices charged merely reflect the real cost to us. In some hotels there are rooms that are designed for single occupancy only. In this instance there will normally be a supplement but usually less than when a single person occupies a double room. These single rooms are often smaller and sometimes less well appointed. We do not know which room you will be given as your accommodation management will usually decide this shortly before you arrive.
Accommodation Classifications and Ratings
All accommodation classifications and ratings are granted by the tourist authority of the country you are visiting. Sky Holidays have no influence over the ratings/classifications that are granted.
14. Documentation and Insurance
It is your responsibility to ensure you are in possession of a valid passport and any visa, which might be necessary. Non British Passport holders are required to check with the consulate of the country to which they intend to travel for visa requirements. It is a condition of booking that you take steps to adequately insure yourselves before travelling You must therefore either take out our travel insurance or alternatively arrange a policy yourself which is at least as good as that provided through us. Failure to purchase adequate travel insurance may result in our cancelling your holiday and levying appropriate cancellation charges. If you hope to travel to another country, perhaps on an excursion, outside your holiday destination you must ensure that you are adequately insured for travel to that country. Please check with your travel insurer for details. Passport Reminder All British Citizens now need a full 10-year British Passport for all overseas visits. It is essential that you travel with a valid passport and it is your responsibility to check that your passport is valid on the dates that you travel. If you need to apply for a passport or renew an existing one, you must do so well in advance of travel.
15. Brochure Accuracy
We will provide the facilities and services advertised in the brochure. If our suppliers or ourselves withdraw those facilities or services or limit them for any reason, we will try to tell you and where appropriate pay you compensation. We cannot pay any compensation for events which, are outside our, or our suppliers’ control. Outside the peak season it is common for facilities and services to be less widely available, both in your accommodation and in your holiday resort generally. We cannot accept liability in those circumstances. There will be occasions, particularly at the beginning and end of the season, when accommodation management may decide to close a property down due to the low number of guests or bookings. In such circumstances we have no obligation other than to find you suitable alternative accommodation of the same standard in the same resort, Condition 6 will apply in relation to your entitlements. If we know about building work or other noise likely to affect your holiday arrangements we aim to tell you before you leave. We cannot provide this advice on late bookings or other holidays where accommodation is not specified before you arrive at your holiday destination. The information in this brochure is checked and is known to be correct on the date the brochure went to print (June 2006). However, as this is many months before you take your holiday and despite careful checks, errors or changes may occur after the date of publication. If we are made aware of such errors, we will of course endeavour to inform you of them at the time of booking. To ensure you have up to date information please check with our in-house reservations team or our website at www.skyhols.com. Public Holidays and religious festivals also affect the availability of resort and hotel facilities. The relevant National Tourist Office can provide details of such events and further information regarding your chosen holiday resort.
Discounts
There are discounts of up to 50% available for children on some holidays in this brochure. Discounts for children or third adult where shown only apply when one child (under 11 years of age) or an adult (11 years and over), shares with two full paying persons in a room. The discount is applicable on the basic price and not on other room supplements e.g. sea views, meal or flight supplements, etc. Infants As previously mentioned in accordance with Air Navigation Regulations an infant must be under 2 years of age on the date of their return flight. The cost of a cot (where applicable) must be paid direct to the hotel by the client. There will be a charge of £30 on charter flights for the carriage of infants. On scheduled airlines, charges will be advised at time of booking.
16. Lost Property
If you leave any personal property in the resort and would like us to assist you in retrieving it, a handling fee of £30 will be levied. This is not refundable if the item(s) is/are not found. For further assistance, please call Customer Services on 0871 226 8941
17. All-Inclusive Holidays
All-inclusive normally includes all meals and some local drinks during designated times of the day. The choice of drinks available varies from property to property. Please refer to the individual property descriptions in our brochure or Viewdata for further details.
18. Nights in Resort
Your accommodation is reserved for you from 12 noon on the day you leave the UK. For night flights departing after midnight, the day you leave the UK is deemed to be the previous day so that you have immediate access when you arrive. In most cases and by international convention, rooms must be vacated by 12 noon on the last day of your holiday. Sometimes you might have to wait several hours before your return flight departs. Where possible, a room will be made available for changing & storing luggage. Sometimes hotels may let you keep your room but they are entitled to make a charge for this service & this does not form part of your contract with us. This is not normally possible with apartments. Where half board, full board or all inclusive has been booked and flight timings may mean losing one meal, your holiday price has been adjusted to compensate.
19. Impaired Mobility
Sky Holidays, in line with most Tour Operators, endeavour to accommodate all customers, including those with disabilities. However, our experience indicates that certain holidays are not suitable for customers who rely upon wheelchairs for mobility or have certain other disabilities. To ensure the suitability of the holiday you have chosen, we strongly urge that you telephone the Customer Services Department on 0871 226 8941 prior to booking.
20. Sky Choice Holidays
Please note that when you book a Sky Choice holiday you may be allocated accommodation in any resort of the country you are travelling to and on any board basis, unless this has been specified previously. Therefore, Sky Holidays cannot accept any responsibility in the event that you are not satisfied with your allocated accommodation, resort, or board basis, as they cannot be guaranteed.
21. Special Requests
If you have any special requests that do not form part of the holidays described in this brochure (for example dietary or room requirements) please let us know at the time of booking. These will then be passed on to the relevant authority but we cannot guarantee that these will be met. Please note that we do not pre-book airline seats. Those with specific requirements should contact the airline directly. Not all airlines offer a pre-book facility.
22. System Errors
In rare cases errors may occur when inputting prices into our reservations system or when printing the brochure. We regret that any contract entered into on the basis of an erroneous price will be void. Accordingly, you cannot seek to rely on an erroneous price when booking a holiday.
23. Identity of Operating Carrier
In accordance with EU regulations we are required to advise you of the actual carrier operating your flights. We usually do this by advising you at the time of booking. Any changes to the actual airline after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate.
24. Accommodation Only Bookings
Some of the hotels and apartments we offer are available on an ‘accommodation-only’ basis. Please note: If you make an accommodation-only booking we act only as agents for the accommodation owner/manager and your contract will be directly between you and the accommodation provider. Accordingly, the conditions in place by the accommodation provider will attach to your booking and will apply to all members of your party. Any documentation issued by Sky Holidays in respect of your accommodation only booking i.e. confirmation invoices, itineraries, and accommodation vouchers etc., will be issued in our capacity as agents for the accommodation provider. In respect of any accommodation only bookings, the terms and conditions specified in these booking conditions are to be read and construed in accordance with, and subject to, the provisions of this paragraph. Details of the accommodation provider’s conditions that are applicable to your booking are available at the time of booking and upon request from our Customer Services department at Castle House, 21 Station Road, New Barnet, Herts, EN5 1PA. Tel: 0871 226 8941. Please note: Accommodation only bookings do not fall within the remit of the package travel regulations as they do not constitute package travel arrangements in accordance with the definition of a ‘package’.
25. Flight Only Bookings
Flight-only bookings do not fall within the remit of the Package Travel Regulations as they do not constitute package travel in accordance with the definition of a ‘package’. The terms and conditions relating to your flight-only arrangements should therefore be read and construed in accordance with and subject to this paragraph. Important: We reserve the right to change airlines and/or aircraft type if necessary. Such changes will only be minor and will not entitle you to cancel without penalty in accordance with clauses 4 and 6 of these conditions. A change of resort airport or to an airport within the same geographical area/region will also be considered a minor change. Flight times quoted in this brochure are local and the latest available at time of going to press. Timings may be subject to alteration after the scheduling committees have met. Aircraft type can be advised upon request.
26. Images
During your holiday we may photograph, film or video (which includes all methods of capturing, storing and processing the resulting images whether in material or immaterial form) scenes which may include you and/or your party. In making your booking you agree for yourself and on behalf of all members of your party that any photograph(s) or video(s) taken or arranged to be taken by us may be utilised by Sky Holidays for our reproduction in any publication, presentation, sales or marketing communication (including email or any other electronic communication) or campaign without limitation and to the extent necessary you licence us to utilise any such images in whole or in part for any and all such or related purposes.
27. What is Included in Your Holiday Price
All travel from UK departure airport to destination airport and return.
Airport charges including UK passenger charges, foreign airport taxes and UK airport/airline security charges (any additional increase in these charges will be notified at the time of booking).
Baggage allowance is 15 or 20kg.?
Transfer from your arrival airport to your holiday accommodation and return as specified (with the exception of Late Bookings made within 56 days of departure which will incur an optional charge for transfers).
Accommodation as specified on your final documents, including service charges.
The services of a representative or local agent, at all of our featured destinations, where applicable.
Car hire where requested and prepaid prior to travel date.
28. What is Not Included in Your Holiday Price
Transport between home and airport and return.
In-Flight meals may be subject to an optional charge specified at the time of booking unless otherwise advised. Some airlines may not permit pre-bookable in-flight meals which alternatively may be purchased on board the aircraft.
Transfers for all bookings made within 56 days of departure which will incur an optional charge for transfers.
Holiday Insurance: You must ensure that you are adequately insured.
Flight Supplement, if applicable.
Breakage and/or damages caused by you or your party whilst in your accommodation. Accommodation management may require a breakage/damage deposit upon arrival. These are refundable at the end of your stay provided the accommodation is left in good condition.
Extra Services, drinks, laundry, visas, beach umbrellas/chairs, personal items, room service, air conditioning, fridges. Please note some of these facilities may be payable locally and deposits may be required by the accommodation management for the use of the facilities. Please refer to individual property descriptions for full details.
Sports/beach facilities and equipment.
Extra facilities you reserve which are listed as supplements in the price panels.
Cot and food for infant.
Excursions.
29. What You Need to Know
The information in the ‘What You Need to Know” feature and other relevant details in our brochure which affect your chosen holiday are incorporated in these conditions and these must be read carefully and accepted by you before you enter into contract with us. Failure to take these matters into consideration before you book may lead to subsequent disappointment, for which we cannot accept responsibility.
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